Internet Services
- Account and Access Management
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Application and Data Management
- AIMS and Banner
- API Gateway and API Management
- Central Payment Gateway
- CityU Mobile App
- CityU Portal
- CityU Scholars
- Degree Auditing and Academic Planning (DegreeWorks)
- e-Recruitment
- Finance and Procurement System (Oracle e-Business Suite)
- Grade Reporting (i-Assessment)
- Mobile App Publication
- Research Project Management System (ERIC)
- Booking Systems
- Communication and Collaboration
- Cloud, Data Centre and Server Hosting
- IT Security
- Network Connectivity and Management
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End User Computing and Desktop Management
- Cloud Storage
- Computer Set Up and Configurations
- Computers Management in Lecture Theatres and Classrooms
- Data Removal Service
- Desktop Management
- Express Terminals
- Robotic Process Automation
- Information Classification and Protection
- Mobile Device Management
- Open Access Terminals
- Online Survey
- Printer & Print Queue Management
- Remote Desktop
- Shared Network Drive
- Teaching Studios (Computer Laboratories)
- URL Shortener (ShortURL)
- Virtual Desktop Service
- e-Signature Service
- Printing and Scanning Facilities
- Software Licenses and Deployment
- Teaching and Learning Support
- User Communication and Training
- Web Hosting
- High-Performance Computing (HPC) and Research Computing
- Smart Campus and AV
- User Support
Contact Information
Server Hosting & Data Centre Management
The Computing Services Centre (CSC) manages six data centres of different sizes. One of them is the primary data centre in which most IT services are hosted and run most of the time; while another one serves as the disaster recovery site which will be in operation when the primary data centre is out of service due to planned maintenance or unplanned outage. Others are set up for major communication links, backup, and as co-located server rooms for departmental usages. All data centres are equipped with dual source electric power supplies, uninterrupted power supply system, backup generator sets, efficient cooling units, appropriate fire-safety system such as FM200 or Novec1230, as well as higher floor loading capacity.
In order to provide high availability and resilience for application services, the CSC had set up virtualized environment using Hyper-Converged Infrastructure (HCI) technology, which are robust, scalable, resilient and fault tolerant. Apart from central services, the CSC will also host departmental applications.
Apart from Windows and Linux operating systems, the CSC also deployed Oracle virtualization environment which supports live-migration of Oracle virtual machines using SPARC CPUs. The environment allows virtualized workloads to be migrated from host-to-host and data-centre to data-centre, thus achieving higher availability.
Support & Contact
Server virtualization, application profiling and P2V migration
- Virtual Machine Provisioning
- Virtual Machine Backup and Restore
- Virtual Machine Networking and Security
- Virtual Machine Monitoring Performance Tuning
- Virtualization Platform Support Service
- Virtualization Infrastructure Support Service
- Public Cloud Management Service
- CityU Private Cloud Management Service
- VMware Software License Management
- Hardware Vendor and VMware Support Service
Windows server support
- Directory Service (AD, AAD, etc)
- Remote Desktop Gateway Service
- DUO 2FA Service
- Single-sign-on Service
- System Security Hardening Service
- System Administration, Support, Monitoring and Performance Tuning
- Microsoft Software License Management
- Microsoft Premier Support Service
UNIX/LINUX server support
- Mission Critical Systems Support (FO EBS & Payment Gateway, Banner, DegreeWorks, etc)
- Oracle dB Systems Support (ExaData, DBEE)
- Network Load Balancing Service
- System Security Hardening Service
- System Administration, Support, Monitoring and Performance Tuning
- LINUX Server Support for Departments
- RedHat Software License Management
- Oracle Professional Support Service
Data Centre Operations Support
- Computer Account Management
- System and Network Software and Hardware Alerts Monitoring
- Data Centre Operations Service