In support of CityU’s culture of innovation, Central IT has introduced various Generative AI technology platforms to support the university’s events and departmental inquiry services. Recently, we worked with the Admission Office (ADMO) to deploy an AI Voicebot assistant during the JUPAS...

03 Jun 2024

Personal Computing

Upgrade to Windows 11 Before the Deadline Expires

In October 2023, there was an important IT news update regarding the upcoming end of support for Windows 10. We now have only 16 months remaining before the deadline to migrate from Windows 10 to Windows 11. Our records indicate that a significant number, approximately 2,000 computers on campus, are...

28 May 2024

Security

Ways to Stay Safe from Accelerating Phishing Attacks and the Latest Deepfake Techniques

Phishing Attacks and Deepfake Technique: A Growing Concern In today's digital landscape, cyber threats continue to evolve, and it is crucial to stay vigilant and informed about the latest techniques used by cybercriminals. Two significant concerns in the realm of cybersecurity are phishing attacks...

07 Feb 2024

Printing Facilities

Fast Printing Service on the 4th Floor of the YEUNG Academic Building

With the feedback received from a student survey that many students wanted more convenient printing facilities in the YEUNG Academic Building, two student fast printers were installed on the 4th floor of the YEUNG Academic Building in February 2024. The newly installed printers are located near the...

21 Dec 2023

Teaching and Learning

Unleashing the Power of AI: Seminars on Generative AI and ChatGPT Technology

Artificial Intelligence (AI) has undoubtedly become one of the most widely discussed topics today. In order to offer CityU staff and students a unique opportunity to enhance their understanding of Generative AI and ChatGPT, the Central IT (OCIO, ESU, and CSC) has organised two seminars. These...

06 Dec 2023

Teaching and Learning

Revolutionising Teaching Studios with All-in-One Computers

Enhancing the teaching and learning environment in computing studies is our utmost commitment to both our faculty and students. Over the past two years, the Computing Services Centre (CSC) has undertaken extensive renovations to upgrade all teaching studios and a computer theatre, catering to the...

15 Nov 2023

Applications and Data

Revolutionising IT Service Desk: The Power of Voicebot

The Central IT leverages Speech AI (Artificial intelligence) and Generative AI/ChatGPT technologies to develop a Service Desk Voicebot. This Voicebot is capable of comprehending and addressing human voice commands, presenting a novel approach to IT technical support. By allowing users to simply...

25 Oct 2023

Personal Computing

Windows 10 Support Ends: What You Need to Know

Windows 10 follows Microsoft’s Modern Lifecycle Policy, which implies that the operating system will reach the end of its support on 14 October 2025. However, until that date, monthly security updates will continue to be released for Windows 10. It is important to note that without these security...

28 Aug 2023

Communication and Collaboration , Teaching and Learning

Introducing the Global Meeting Rooms for Seamless Collaboration

The Computing Services Centre (CSC) would like to introduce two new meeting rooms, LI-4304 and LI-5401. We tentatively named them as Global Meeting Rooms. These rooms are designed to facilitate globalised hybrid meetings with state-of-the-art technologies that enhance collaboration, communication...

12 Jun 2024

Communication and Collaboration , Applications and Data