City University of Hong Kong

Digital Learning Support

City University of Hong Kong

Digital Learning Support

Respondus LockDown Browser Student Guide

  • last updated on 4 February 2025

Starting Respondus LockDown Browser in the CSC Rooms


  1. Please boot into Windows 10 as the option when starting up the student LAN computer.
  2. Once you are logged into Windows 10 using your CityU EID and password, please click on the LockDown Browser icon from the desktop screen.
    If you cannot locate the LockDown Browser icon on the desktop screen, install it after clicking "Respondus Lockdown Browser ...... (Canvas)" under the "Departmental Software" section on the Work Desk page which the shortcut icon is also located on the desktop screen.


Installing LockDown Browser on your Personal Windows Computer


Please download the LockDown browser installation file from the below webpage.


  1. Once you click on the installation file, please click Yes to allow the installation.
  2. Choose Setup Language: English (United States)
  3. On the "License Agreement" screen, select the I accept the terms of the license agreement option, then click the Next button.
  4. After successful installation, click the Finish button on the "InstallShield Wizard Complete" screen.
  5. The LockDown Browser icon will appear on your desktop and under the "Respondus" folder on the program menu.


Installing LockDown Browser on your Personal Mac Computer


Please download the LockDown browser installation file from the below webpage.
https://download.respondus.com/lockdown/download.php?id=997146130

  1. Once you click on the installation file, please Allow the installation.
  2. On the "Introduction" and "Licence" parts, click the Continue button.
  3. Please Agree on the license agreement.
  4. On the "Destination Select" part, select the "Install for all users of this computer" option and then Continue.
  5. Click on the Install button to process.
  6. After "Installation" and "Configuration", the message "The installation was successful." would appear on the screen. Please click the Close button.
  7. Click on the LaunchPad icon from the Dock, and the LockDown Browser icon will be shown.


Attempting a Quiz with Respondus LockDown Browser


  1. Once you open the Respondus LockDown Browser, you might be asked to close a few applications. Please allow it to close those applications.

    Windows: click the Close Process button


    Mac OS: click the Close Applications button
  2. The LockDown Browser would automatically visit the CityU Canvas login screen. Please Sign In using your CityU EID and password.
  3. Go to the course, click on Quiz from the course navigation, and then click on the quiz title.
  4. Click on the Take the Quiz button to start the quiz.
  5. Once you finish the quiz, please remember to click the Submit Quiz button to complete the quiz.
    Below is an example:
    All questions are answered (ticked) except "Question 4" (circled ?), so the student should answer Question 4 before "Submit Quiz".
  6. After Submit Quiz, you can close the LockDown Browser.

    Windows: click the X button from the top right corner, then click Yes
    Mac OS: click the X button from the top left corner, then click Quit


Troubleshooting Problems


The following articles are on the Student Support section of the "Respondus Technical Support" website.