Contact Information
Change and Reset Password
for Staff, Students, Alumni
Online
Depending on the account type, please follow these links to change or reset passwords:
| Account Type | Change Password | Reset Password |
|---|---|---|
| Staff | Self-service | Self-service |
| Student | Self-service | |
| Alumni | Self-service | |
| Secondary Account | Self-service | |
| Retiree (@cityu.edu.hk) | Self-service | |
| Retiree (@friends.cityu.edu.hk) | NA |
(Note for Domain Computers: If you have logged on to computers that are connected to CityU Active Directory (cityumd), you have the option to change your password using the "change password" function available on the computer)
In-person
Staff and Students may visit the IT Service Desk in person with their staff/student identity cards. For Alumni, please contact the Alumni Relation Office instead.