User Guides and FAQs

The User Guides and Frequently Asked Questions below are designed to answer any queries you may have about using IT in the University. They are grouped by categories as follows:

Communication and Collaboration

• Email Services FAQ
• Confidential Email FAQ  
• Microsoft Teams Setup and Quick Start Guide  
• Zoom Quick Start Guide for Participants   
• Zoom Quick Start Guide for Instructors
• Best Practices for Public Zoom Meetings/Webinars
• Zoom FAQ
• IP Phone FAQ
• IP Phone Quick Reference Guides
• CityU SMS (for Department) FAQ
• CityU SMS (for Staff & Student) FAQ
• User Guide for Microsoft Copilot for Enterprise
• User Guide for Microsoft Copilot for M365
• General FAQ for Microsoft Copilot products
• User Guide on Setting Up Google Gemini

Network Connectivity and Management

• Internet Blocking for CSC Teaching Studio User Guide
• Wireless LAN FAQ  
• Wireless LAN Connection Guide  
• VPN Connection Setup Guide  
• Guide to connecting IoT devices to Wi-Fi network
• Network Connection Guide for Student Residents
• Zero Trust Access Setup Guide

End User Computing and Desktop Management

• CityU Remote Desktop Gateway Setup Guide
• Virtual Desktop Service FAQ
• OneDrive for Business (Cloud Storage) User Guide  
• USB Flash Drive FAQ
• Handling Handheld Smart Devices for Service Maintenance, Recycling Use, and Disposal FAQ
• Wiping a Mobile Device FAQ
• Wiping Mass Storage Device FAQ
• Setting Chrome as Default Internet Browser
• Windows 10 FAQ  

Printing and Scanning Facilities

• Printing in Teaching Studios FAQ
• Free Quota Printing for Students FAQ
• Charged Printing for Students FAQ

IT Security

• Virus Scan of Your Computer FAQ
• Multifunction Device (MFD) Security Guide
• How to Protect PDF files
• BitLocker To Go User Guide

Account and Access Management

• Staff Account Renewal FAQ
• Changing Local Administrator Password FAQ
• User Guide on Verification and Password Setup
• User Guide on Setting Up MFA for Staff
• User Guide on Setting Up MFA for Students
• User Guide on Transferring Okta Verify to a New Mobile Device
• User Guide on Using Okta Verify Mobile App
• User Guide on Setting Up SMS as an MFA method
• User Guide on Setting Up Google Authenticator as an MFA method
• User Guide on Setting Up Voice Call as an MFA method
• User Guide on Setting Up Yubikey as an MFA method
• User Guide on Setting Up CityU Authenticator as an MFA method
• General FAQ for MFA
• User Guide on Setting Up and using "iAM Smart" to log on CityUHK Single Sign On System
• FAQ for logging in CityUHK SSO with "iAM Smart"

Software Licenses and Deployment

• Software Copyright Declaration and Compliance Observation FAQ
• Software License Request User Guide (for Work Request Operators Only)

User Support

• Operations Guides for Newly Refurbished Teaching Venues
• AV Facilities User Guide
• Mirroring360 FAQ
• Computer Warranty Scheme FAQ

High-Performance Computing (HPC) and Research Computing

• User Guide for Accessing Central HPC Cluster (CityU Burgundy)

 

IT.ServiceDesk@cityu.edu.hk