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Computing Services Centre
About the CSC
Vision & Mission
Roles of the CSC
IT Infrastructure at-a-glance
Location and Floor Plan
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Privacy Policy Statement
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Network Connectivity and Management
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End User Computing and Desktop Management
Printing and Scanning Facilities
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High-Performance Computing (HPC) and Research Computing
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IT Forum
Security Advice and Best Practice
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IT Service Desk
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Event Support (IT & AV)
User Guides and FAQs
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By A to Z Index
New User Info
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Information Security
Information Security Policies and Standards (ISPS)
Introduction
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Security Advice and Best Practice
Training and Awareness
Vulnerability Management
Policies & Guidelines
Contact Us
Help & Support
IT Service Desk
Service Portal (ServiceNow)
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User Guides and FAQs
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By A to Z Index
New User Info
For New Staff
For New Student
Useful Links
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CSC Work Request (for Request Operators only)
Software License Request (for Request Operators only)
Change Display Name
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Request Provision for QuestionPro
Residential Connection Request
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A to Z Index
A
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D
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H
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J
K
L
M
N
O
P
Q
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T
U
V
W
X
Y
Z
A
Staff Account Renewal FAQ
AV Facilities User Guide
B
BitLocker To Go User Guide
C
Confidential Email FAQ
Computer Warranty Scheme FAQ
Setting Chrome as Default Internet Browser
E
Email Services FAQ
G
Guidance Notes for Good Practices on Work-from-Home Arrangements
Guidance Notes for Good Practices on Collaboration Tools and Remote Computer Lab Services
Guidance Notes on Good Use of Classroom Facilities for Hybrid Teaching
User Guide on Setting Up Google Gemini
H
Handling Handheld Smart Devices for Service Maintenance, Recycling Use, and Disposal FAQ
User Guide for Accessing Central HPC Cluster (CityU Burgundy)
I
Internet Blocking for CSC Teaching Studio User Guide
Guide to connecting IoT devices to Wi-Fi network
IP Phone FAQ
IP Phone Quick Reference Guides
User Guide on Setting Up and use "iAM Smart" to log on to CityUHK Single Sign On System
FAQ for logging in CityUHK SSO with "iAM Smart"
M
User Guide on Setting Up MFA for Staff
User Guide on Setting Up MFA for Students
User Guide on Setting Up Google Authenticator as an MFA method
User Guide on Setting Up Voice Call as an MFA method
User Guide on Setting Up CityU Authenticator as an MFA method
General FAQ for MFA
Mirroring360 FAQ
Multifunction Device (MFD) Security Guide
N
Network Connection Guide for Student Residents
O
OneDrive for Business (Cloud Storage) User Guide
User Guide on Transferring Okta Verify to a New Mobile Device
P
User Guide on Verification and Password Setup
Changing Local Administrator Password FAQ
Printing in Teaching Studios FAQ
Free Quota Printing for Students FAQ
Charged Printing for Students FAQ
How to Protect PDF files
R
CityU Remote Desktop Gateway Setup Guide
S
CityU SMS (for Department) FAQ
CityU SMS (for Staff & Student) FAQ
Software Copyright Declaration and Compliance Observation(SCDCO) FAQ
Software License Request User Guide (for Work Request Operators Only)
T
Operations Guides for Newly Refurbished Teaching Venues
Microsoft Teams Setup and Quick Start Guide
U
USB Flash Drive FAQ
V
Virtual Desktop Service FAQ
Virus Scan of Your Computer FAQ
VPN Connection Setup Guide
W
Windows 10 FAQ
Wiping Mass Storage Device FAQ
Wiping a Mobile Device FAQ
Wireless LAN Connection Guide
Wireless LAN FAQ
X
Cortex XDR Agent FAQ
Z
Zoom FAQ
Best Practices for Public Zoom Meetings/Webinars
Zoom Quick Start Guide for Instructors
Zoom Quick Start Guide for Participants
Zero Trust Access Setup Guide
IT.ServiceDesk@cityu.edu.hk
