User Guides and FAQs
The User Guides and Frequently Asked Questions below are designed to answer any queries you may have about using IT in the University. They are grouped by categories as follows:
Communication and Collaboration
- 电邮服务常见问题
- 加密电邮常见问题
- Microsoft Teams Setup and Quick Start Guide
- Zoom Quick Start Guide for Participants
- Zoom Quick Start Guide for Instructors
- Best Practices for Public Zoom Meetings/Webinars
- Zoom FAQ
- IP Phone FAQ
- IP Phone Quick Reference Guides
- CityUHK SMS (for Department) FAQ
- CityUHK SMS (for Staff & Student) FAQ
- User Guide for Microsoft Copilot for Enterprise
- User Guide for Microsoft Copilot for M365
- General FAQ for Microsoft Copilot products
- User Guide on Setting Up Google Gemini
Network Connectivity and Management
- Internet Blocking for CSC Teaching Studio User Guide
- 无线网络常见问题
- 连接无线网络说明指南
- 设立虚拟专用网络说明指南
- Guide to connecting IoT devices to Wi-Fi network
- Network Connection Guide for Student Residents
- Zero Trust Access Setup Guide
End User Computing and Desktop Management
- CityUHK Remote Desktop Gateway Setup Guide
- 虚拟桌面服务常见问题
- OneDrive for Business (Cloud Storage) User Guide
- USB Flash Drive FAQ
- Handling Handheld Smart Devices for Service Maintenance, Recycling Use, and Disposal FAQ
- 删除手持设备内容常见问题
- 清理大容量存贮器内数据常见问题
- Setting Chrome as Default Internet Browser
- Windows 10 FAQ
Printing and Scanning Facilities
- Printing in Teaching Studios FAQ
- Free Quota Printing for Students FAQ
- Charged Printing for Students FAQ
IT Security
- Virus Scan of Your Computer FAQ
- Multifunction Device (MFD) Security Guide
- How to Protect PDF files
- BitLocker To Go User Guide
Account and Access Management
- Staff Account Renewal FAQ
- Changing Local Administrator Password FAQ
- User Guide on Verification and Password Setup
- User Guide on Setting Up MFA for Staff
- User Guide on Setting Up MFA for Students
- User Guide on Transferring Okta Verify to a New Mobile Device
- User Guide on Using Okta Verify Mobile App
- User Guide on Setting Up Google Authenticator as an MFA method
- User Guide on Setting Up Voice Call as an MFA method
- User Guide on Setting Up Yubikey as an MFA method
- User Guide on Setting Up CityUHK Authenticator as an MFA method
- General FAQ for MFA
- User Guide on Setting Up and using "iAM Smart" to log on CityUHK Single Sign On System
- FAQ for logging in CityUHK SSO with "iAM Smart"
Software Licenses and Deployment
- Software Copyright Declaration and Compliance Observation FAQ
- Software License Request User Guide (for Work Request Operators Only)
User Support
High-Performance Computing (HPC) and Research Computing
IT.ServiceDesk@cityu.edu.hk
