Nova Credit Limited
• Handle face-to-face enquiries, telephone calls, email correspondence and Data Correction Request from customers in a professional manner
• Liaise with other departments to ensure timely resolution of customer requests and problems
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Prepare day end reconciliation report
• Ensure the best practice of customer services and maintain excellent services level
• Assist in preparing statistical reports as assigned from time to time
• Perform administrative duties
• Carry out ad hoc duties assigned by Supervisor
• Minimum 1-2 years’ relevant experience in a customer service or customer centric role
• Diploma or above
• Customer-focus with excellent telephone manner
• Able to work in a fast-paced, people-centric environment
• Self-motivated and able to work independently under pressure
• Good team-spirit and problem-solving skills
• Good command of spoken and written English, Cantonese and Mandarin
• Proficiency in MS Word, Excel and PowerPoint and Chinese Word Processing
Email CV to hr@nova-credit.com, stating present (if any) and expected salary.
Suitable candidate will be contacted for interview.
All personal data provided will be treated in strict confidence and used for recruitment purpose only. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of two years.