Email Services

The use of the Email services is governed by the University's "Policies on Use of IT Services and Resources", "Regulations on IT Services and Facilities (2): Campus IT Network", and "Regulations on IT Services and Facilities (1): CityU Electronic Mail" approved by the Committee on Information Services and Technology on 16 April 2007.

The University provides email services to all CityU current staff, students and alumni. Email Accounts are automatically generated for them according to their staff, student and alumni statues. All official Email communication of the University will be made through these accounts.

• University Email Accounts for staff (with email domain name @cityu.edu.hk) are hosted on a Microsoft 365 cloud messaging system offered to education sector by the Microsoft.
• University Email Accounts for students (with domain name @my.cityu.edu.hk) are hosted on another Microsoft 365 cloud messaging system. When the students graduate from a CityU award bearing programme and becomes CityU Alumni, they can continue to use the same email address and account as their CityU Alumni email contacts.
• University Email Accounts for Alumni are the same Microsoft 365 email accounts used when they were students previously (with domain name @my.cityu.edu.hk), and they will continue to use the same email address and account as their CityU Alumni email contacts after they graduate.
• CityU Friends Email Service (FES) for long-serviced retiree (with domain name @friends.cityu.edu.hk) is provided to long-serviced retiree who accepts, in writing, HRO's invitation through the Google G Suite for Education service, which is a suite of communication and collaboration applications.

For teaching/learning and for supplementary uses, the University also provides Google G Suite for Education (@gapps.cityu.edu.hk) as an optional email service to staff and students.

GApps Email account is provided to current Staff and Students only and will be removed when the account owner is no longer a CityU staff or student. Register for GApps.

All official correspondence from the University will be sent to users’ University Email accounts only. The GApps Email account is provided for non-commercial use. Users may forward their email to the latter account at their own discretion while taking note of protecting sensitive information.

Please visit the Email Services Login Page to access the services and the Email service FAQs to know more about the services.

IT.ServiceDesk@cityu.edu.hk