How to access my M365 account from my Android device?
- Tap the option button when the device is on the home screen, then tap Settings.
![Settings](img/android01.png)
- Tap Accounts and sync.
![Accounts and sync](img/android02.png)
- Tap Add account.
![Add account](img/android03.jpg)
- Scroll to the bottom part of the screen and tap Microsoft Exchange ActiveSync.
![Exchange ActiveSync](img/android04.png)
- Enter your M365 email address (e.g. cctom2-c@my.cityu.edu.hk) and password, then tap Next.
![Configure account](img/android05.png)
- Wait when the device is checking and retrieving the server and account settings from the Microsoft 365 system.
![Check](img/android06.png)
- When the "Exchange Server Settings" window appears, leave "Domain" empty, enter your M365 "User name"
(e.g. cctom2-c@my.cityu.edu.hk) Then tap Next.
(On some versions of Android, the domain\username format may be used instead. In such case you should enter
(use cctom2-c as example) "ad.cityu.edu.hk\cctom2-c@my.cityu.edu.hk".)
![Server settings](img/android07.png)
- Wait when the device is checking and verifying the settings.
![Checking](img/android08.png)
- Further information is required, tap Edit details.
![Edit details](img/android09.png)
- Enter "outlook.office365.com" to the "Exchange server" field and tap Next.
![Exchange server](img/android10.png)
- Wait when the device is checking and verifying the settings again.
![Check again](img/android11.png)
- When verification is done, the server must be able to remotely control some of the security features on your device,
tap OK.
![Remote](img/android12.png)
- You will be asked how often the server will sync with your device, the size of the emails to retrieve...etc.
Please configure according to your usage.
![Account options](img/android13.png)
- Scroll to the bottom, select the service(s) according to your usage. Tap Next.
![Services](img/android14.png)
- Tap Activate to activate the device administrator (for the server "outlook.office365.com").
![Activate](img/android15.png)
- Give this account a name (e.g. Office365) and tap Done.
![Done](img/android16.png)
Return to FAQs on CityU Microsoft 365
IT.ServiceDesk@cityu.edu.hk