Insurance
Insurance is Mandatory
- Non-local students must have adequate insurance for the entire study period at CityU.
- The insurance should, at minimum, cover travel, personal accidents, medical expenses (accident and non-accident), hospitalisation, and emergency evacuation/repatriation.
- It is recommended that students also discuss with their insurer whether their policy will provide coverage to strikes, riots, civil commotion, and diseases, including but not limited to COVID-19.
- Students are advised to take out a travel and medical insurance policy before departing for Hong Kong.
CityU-contracted Insurance Plan
- The CityU-contracted insurance plan is available to all non-local students and provides relatively basic coverage, including personal accident and medical benefits. However, it does not include general medical consultation or outpatient coverage.
- Students who wish to buy additional insurance may enrol in this plan. For comprehensive protection, students should purchase insurance policies on the market that meet their specific needs.
- Please note that insurance coverage will only become effective after the student has enrolled in the University and paid the insurance premium in full.
- Students are strongly advised to read through the insurance leaflet to decide if the CityU-contracted insurance plan suits their needs.
Insurance Leaflet for 2023-2024 Academic Year
Note: Insurance terms, conditions, and premium of the insurance plan are subject to annual review without prior notice.
For current non-local students / non-local students admitted in Semester A 2023-24
- Period of Insurance: 20 August 2023 - 19 August 2024 *
- Basic Package Premium: HK$166.9
- Top-Up Package Premium: HK$1,387.1 (HK$166.9 + HK$1,220.2 for Top-Up)
For non-local students admitted in Semester B 2023-24 or Summer Term 2024
- Period of Insurance: 1 January 2024 - 19 August 2024 *
- Basic Package Premium: HK$125.2
- Top-Up Package Premium: HK$1,345.4 (HK$125.2 + HK$1,220.2 for Top-Up)
Students may opt for additional protection at their discretion. The voluntary medical Top-Up Plan (see page 6 of the insurance leaflet) is available for an additional premium, as stated above.
* Insurance coverage will only become effective after the student has enrolled in the University and paid the insurance premium in full. The coverage will be terminated automatically when the student is no longer a student of CityU.
For new non-local students
- To Enrol: You must indicate whether you wish to enrol in the CityU-contracted insurance plan during the online pre-enrolment process. Changes will not be allowed once the declaration is made.
For current non-local students
- To Enrol: You will be asked to indicate your insurance enrolment decision through AIMS before the start of each academic year. Changes will not be allowed once the declaration is made.
- No Response: Students who do not respond will be deemed as having adequate insurance for their study at CityU and having decided to opt out of the CityU-contracted insurance plan.
To enrol for voluntary Top-Up Plan
- Please contact geoins@cityu.edu.hk immediately (providing your full name and student number) after indicating your insurance enrolment decision through AIMS. Late requests made after the effective date of coverage will not be accepted.
The premium will be charged to your student account. Please settle the fee before the given due date when you receive the payment notice.
Insurance claims should be made directly to the insurer(s) by completing the forms below.
Note: Please include your email address on an empty space on the medical claim form to expedite the claim process.
- The basic package covers BOTH medical and personal accident insurance, which are administered by two different parties.
- Students may contact the administrator that is most appropriate based on the nature of their inquiry, using the contact details provided below.
For Medical Insurance:
| Policy number | GM-88000993 |
|---|---|
| Hotline | +852 3187 6831 |
| medicalcs@generali.com.hk | |
| Claim Form Mailing Address |
Assicurazioni Generali S.p.A. EB Claims Department 21/F, Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong |
For Personal Accident Insurance:
| Policy number | GPP2001025 |
|---|---|
| Hotline | +852 3666 7016 (CS Hotline) +852 3666 7090 (Claims Department) |
| pa.claim.hk@aig.com | |
| Claim Form Mailing Address |
AIG Insurance Hong Kong Limited Claims Department 7/F, One Island East, 18 Westlands Road, Island East, Hong Kong |
Indemnification
It is in students’ best interests to obtain suitable insurance coverage for the full duration of their study in Hong Kong. Failure to do so may put your well-being at risk. The University and its staff are not liable for any loss, damage or injury, cost or expense arising from failure to maintain adequate insurance.
