Student Residence Office
City University of Hong Kong
Student Residence Office

Network Connection Guide




  • The Internet Access Services of Student Residence cover areas

    Internet is available in all bed study rooms.
    Free wireless LAN connection signals covers within hall areas like the common rooms, fitness room, skygarden, multi-function halls and cafeteria.
    If resident still want to have connect to LAN port, please follow the below instructions.


  • The policies and guidelines concerning the use of computer, network and computing resources

    Note as defined by Computer Services Center, at any point in time, each resident can only have one PC connected to the network port.
    Please read the policies and guidelines:https://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/stdresidence/appinfo.txt
    CSC will stop your hostel network access services without prior notice if your computer was detected to conduct any abnormal activity.
    (e.g. hacking, port scanning, spamming, DDos, Being hijacked, p2p connections, BitTorrent download, using multiple computers connection etc.)


  • Wireless LAN Access Services in Student Residence

    You can connect your devices to CityU WLAN or eduroam or Wi-Fi.Hk via CityU network at the above access points. (https://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/wlan/wlan-summary.htm)

    For Android: https://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/wlan/AndroidConnectWLAN.pdf

    For iPhone: https://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/wlan/wlaniphone-wpa.pdf



  • Wired LAN Access Services in Student Residence


    Step 1:
    Configure your PC and find the Physical address (MAC) of your Ethernet Network Adapter


    Windows 10:

    1. Move the mouse to bottom left corner => Click "Search" icon

    2. Type "cmd" and press Enter. In the command prompt, type "ipconfig /all" and then press Enter

    3. Scroll up / down to locate "Ethernet adapter Local Area Connection"/ "Ethernet adapter Ethernet" (乙太網絡卡 區域連線 / 以太网 本地连接) for Connection in Hostel (Wired LAN card) registration (The name of connection and description are without following keywords: Wireless, Bluetooth, Virtual)


    Windows 11:
    1. From the Windows desktop, navigate: Start > Settings > Network & internet (left-panel).

    2. Tap or click Advanced network settings.

    3. Tap or click Hardware and Connection properties.

    4. View the Physical address (MAC).


    Apple (Mac OS):

    1. Click the top left corner "Apple icon" and then "System Preferences"

    2. Under the Internet & Network preferences group, click on "Network" icon

    3. Select Ethernet Adapter for wired connection, set the value of "Configure IPv4" to "Using DHCP"


    4. Click Advanced… button for the pop up window

    5. Click Hardware (Ethernet) button for the MAC address (Ethernet ID) for registration


    Step 2:
    Apply a new network connection in Student Residence:
    Please follow the Residential_Connection_Request_User_Guide.pdf to complete the wired network registration.

    1. Login to the Service Portal (https://service.cityu.edu.hk)

    2. Click on the “SERVICE REQUEST”

    3. In the “CATEGORIES” box, expand the Service Request > IT Services and Resources > Network Connectivity and Management and then click on the Residential Connection Request

    4. Select “New”

    5. Enter the MAC address of your wired (ethernet) network card

    6. Agree the user terms and conditions

    7. Press “Submit” button to register the MAC to connect to the network



    Step 3:
      

    Please plug your self-own network cable to connect the network port and your computer for Internet access.

    You can plug your self-own network cable to connect the network port or the AP's LAN port


  • How can I use the wired network in my room if my PC/notebook has only wireless adaptor?

    You can use external Ethernet adapter that is readily available in the market.



  • Can I setup my own Wi-Fi router in my study-bed room to share my Internet link among various devices?

    No. CSC does not allow student using a self-own router/ switch/ hub to access the Internet, and SRO does not support student setup self-own router. Connecting network device such as wireless router, switch, etc. to the network port is prohibited because
    a) It will interfere the hostel’s Wi-Fi network and induce network security problems that will affect other users / students on the same floor.
    b) Due to the high density of the study-bed rooms in the hostel environment, Wi-Fi routers will interfere each other and hence degrading the network performance, including both wired and wireless connections, and affecting everyone’s using experience.

    N.B. Do not connect to Wi-Fi network not provided by CSC or SRO. It is insecure to connect to unknown Wi-Fi network and may cause data or password leakage.

    You may turn your PC connected to the Hostel network into a Wi-Fi hotspot temporarily by enabling the “Internet Connection Sharing” (ICS) feature as a workaround solution. You may visit the following URL for more information in setting up the ICS:

    1. Microsoft Windows 10:
    a) https://support.microsoft.com/en-us/help/4027762/windows-use-your-pc-as-a-mobile-hotspot 
    b) https://answers.microsoft.com/en-us/windows/forum/windows_10-networking-winpc/internet-connection-sharing-in-windows-10/f6dcac4b-5203-4c98-8cf2-dcac86d98fb9

    2. MacOS:
    https://support.apple.com/kb/PH25327?viewlocale=en_US&locale=tr_TR



  • Why my network access in room is blocked?

    In order to safeguard the security and ensure the fair of use of Internet resources to all CityU users; the access to the Hostel network will be blocked under some conditions, for example, 

    1.   Virus or vulnerability detected
    2.   Use of network devices other than the registered PC
    3.   Network flooding/scanning,  sending SPAM email
    4.   Sharing of network resources to others e.g. network outlet, user account, etc.
    5.   P2P file sharing
    6.   Copyright infringement


  • I have some problems with network connection, what can I do?

    Should you have any enquiry about network connection in residence or found any problems about the IP Phone in common room or machines (computers, peripherals, etc) of the computer room in each hall.

    For Kowloon Tong Compound :

    Please report through AIMS or please feel free to contact Network Support Engineer at 34423190 or email: sronetwork@cityu.edu.hk


    For Ma On Shan Compound :

    Please scan the QR code in lobby to report and provide the Network port number or the AP number you have problems