To enhance user experience and streamline library help desk support, the library collaborates with the Computing Services Centre to build a Voice Bot dedicated to library services. It is powered by Speech AI and Generative AI/ChatGPT technologies and is now available at the Library's main entrance kiosk. This cutting-edge digital assistant, developed by Central IT and optimized by the Library team, signifies new generation and forward-thinking helpdesk services that are more convenient, consistent, and sustainable.
The Voice Bot is well-trained to answer frequently asked questions and provide essential library information, enabling users to interact effortlessly with the Voice Bot through voice commands. Its high availability and autonomy guarantee continuous and handy assistance and can complement traditional manned counter service to offer comprehensive assistance.
With proficiency in English, Cantonese, and Putonghua, the Voice Bot facilitates seamless communication across diverse user groups. 
The Voice Bot is able to accurately deciphering intricate queries and delivering swift responses, irrespective of language preferences.
We are thrilled to invite you to visit the library to experience the user-friendly and informative Voice Bot. We welcome your valuable feedback and comments as we always strive to enhance the library services through innovative technologies that align with user’s needs and perceptions.
