MS5314 - Service Quality Management | ||||||||
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| * The offering term is subject to change without prior notice | ||||||||
Course Aims | ||||||||
This course aims to: a) provide a comprehensive understanding of service quality management b) expose students to the key trends and quality issues of the service industry c) provide students with the requisite quality knowledge and the corresponding management skills to pursue a career in the service industry such as in banks, retail chains, restaurants, food and beverage operations, casinos, theme venues, and entertainment centres. | ||||||||
Assessment (Indicative only, please check the detailed course information) | ||||||||
Continuous Assessment: 75% | ||||||||
Examination: 25% | ||||||||
Examination Duration: 2 hours | ||||||||
Detailed Course Information | ||||||||
| MS5314.pdf | ||||||||
Useful Links | ||||||||
| Department of Management Sciences | ||||||||
