About Us

decorative image The Academic Regulations and Records Office (ARRO) is one of the key administrative offices at CityU supporting undergraduate students (as well as postgraduate students in certain areas like class and examination scheduling, course registration and Commencement) and staff in the University’s core business of learning and teaching. Playing a crucial role in contributing to the University’s mission to provide its students with quality higher education, ARRO always strives to achieve excellence in providing quality services to all of its stakeholders.

ARRO is structured into cross-functional teams to provide all-round support services to staff and students on academic matters. Its extensive work portfolio covers the entire study cycle of undergraduate students from their enrolment until graduation, with a wide range of interlocking processes including new student enrolment, class scheduling, course registration, examination scheduling, conducting examinations and processing student assessments and academic awards. ARRO maintains and updates students’ records, issues certifications, academic transcripts and award certificates, and organises the annual Commencement. It also operates a Service Centre that handles students’ walk-in, telephone and email enquiries. Numerous web functions are also provided to facilitate students in submitting applications relating to their studies and checking their own records.

Last but not least, ARRO also provides professional secretariat support to the University’s supreme academic body, the Senate, along with several Senate and next-tier committees, including the Senate Nominating Committee, Senate Welfare Committee, and the Academic Review Committee.

Mission Statement

Vision

Aspires to be a valued resource of the University by providing excellent services to undergraduate students, faculty, staff and the University community.

Mission

To support the academic mission and strategic goals of the University regarding undergraduate education.

To provide information and academic services to the University community in an efficient, user-friendly manner while ensuring accuracy, integrity, and confidentiality of academic records.

To provide exemplary service by continually improving our work processes for student enrolment, course registration, class scheduling, academic records, examinations and assessment, degree audit, Commencement, student services, and related functions.

To explore, develop and utilise technological advances and opportunities to enhance and streamline our services, and to achieve work simplification.

To effectively communicate policies and procedures with all our stakeholders.

Values

In carrying out our mission, we will strive to uphold the following values:

Accountability being responsible and answerable for what we do
Efficiency being effective and economic
Service Attitude being responsive and positive
Professionalism being knowledgeable, resourceful, competent, flexible and innovative
Teamwork being collegial and a good team player, encouraging collaboration, learning, growth and new ideas

Our Teams

Enrolment, Secretariat

ARRO Services, Commencement

Scheduling, Assessment

Course Registration, Examination