Eighth Forum

Twelfth Forum

Feburary (05/02/2005)

Co-organised with the Department of Social Work, Hong Kong Baptist University

「愛你恨你 – 兒童及青年社會工作實務手冊及活動程序 – 在管理主義抬頭中審視及反思隨機應變（“執生”）」

Manualizing practice in children and youth services: Are social workers going to forego the indeterminacy in practice in the wake of managerialism?
　

Date: February 05, 2005 (Saturday)
Time: 9:00 a.m.-12:30p.m.
Venue: Lecture Theatre 4, City University of Hong Kong
　

日期﹕ 2005 年 2 月 5 日 ( 星期六 )
時間﹕上午 9 時至下午 12 時 30 分
地點 ﹕ 香港城市大學 4 號演講廳

Presenters:

Dr. Lee Tak Yan
Associate Professor, Department of Applied Social Studies, City University of Hong Kong

Mr. Kong, Yiu Wah Chris
Researcher, Youth Studies Net

講者

李德仁博士
香港城市大學應用社會科學系副教授

江耀華先生
城大青年研究室研究員

Background information

Recent changes in the field of social welfare promote a rise of managerialism. Social workers working with children and young people are evaluated by the amount of output. We seldom talk about outcome. The system of competitive bidding uses the middle management much time leaving the junior social workers largely under-supervised. The large amount of workload to be taken up by the frontline worker discourages reflections and mutual sharing and learning. Experienced social workers are just too busy with direct service and administrative work, including writing up proposals. As a result, frontline social workers working with children and young people tend to rely heavily on manuals or pre-set programs. Many social workers turn out to play the role of the teacher to “deliver” a “social curriculum” without making reference to the uniqueness of our children and young people. In this Professional Practice Development Forum, we are going to share our views and experiences on all of the some of the issues as follow:

Theme 1: Managerialism VS Social Work Practice with Children and Young People

The output and outcome debate in the rise of managerialism
The impacts of competitive bidding to social work practice with children and young people

Theme 2: Bridging the Gap between Program Conceptual Design and Expected Outcomes

What do we mean by “quality service” under the existing climate of managerialism?
What are the effective ways to strike a balance between service quality and limited resources?
A contract is a contract. So, can we modify the contract after we meet our “service users”?
How to provide quality service to our “service users”?
How can we narrow or even close the gap between expected outcomes and actual outcomes?

Theme 3: Manual driven practice

What are the positive and negative consequences of manual-driven practice?
How can we be more spontaneous and responsive in working with children and young people in this trend of manual-driven practice?
How can we make good use of manual to assure service quality?

背景：

社會福利界近年的急劇轉變造成管理主義當道。時下兒童及青年工作均以工作量作為主要工作表現指標，較少著重服務成果。甚至很少認真探討其真正成效。中層行政人員在競投制度和開拓資源上花上很多時間，經驗豐富的資深社工也要參與草擬投標價書、計劃書等行政事工因而減少甚或未能給予經驗較淺的前線社工在實務上提供足夠的指引。前線工作者肩負沉重的工作量，相對減少了他們反思、互相分享與學習的機會。基於合約規定，前線工作者必須「按合約辦事」，也造成從事兒童及青年工作的前線社工大多依照實務手冊及早已制定的計劃指引提供服務，很多社工因而忽略了個別兒童及青年的特性，「按合約辦事」地提供「規格化」社會工作服務。以上是這次實務發展論壇的背景。我們將在以下的議題進行交流﹕

議題一﹕管理主義 vs 兒童及青年社會工作實務

管理主義引發之工作量及成果之爭議
競投制度對兒童及青年工作的正面及負面影響

議題二﹕連接計劃概念與期望成效之差異

在現時管理主義當道之下，我們怎樣釐定「服務質素」﹖
有什麼有效的方法可以在有限的資源下提高服務質素﹖
在合約及協議制度之下，我們可否在會見服務對象之後修改合約﹖
在合約及協議制度之下，我們怎樣提供有質素的服務給「服務使用者」﹖
我們如何收窄甚或消弭期望與實際成效之間的差異﹖

議題三﹕按手冊指引提供服務

按實務手冊指引提供服務帶來什麼正面和負面效果﹖
在按手冊辦事的情況下，我們在兒童及青年工作中，如何隨機應變﹖
我們可以怎樣有效地運用實務手冊以確保服務質素﹖

Reference：

A recent e-publication by Dr. T Y Lee and Mr. Chris Kong

應用以歷程為導向的小組工作手法幫助兒童及青少年

Program:

Time allocation	Theme
9:00 a.m. to 9:30 a.m.	Registration 登記
9:30 a.m. to 9:40 a.m.	Introduction 簡介
9:40 a.m. to 10:10 a.m.	Theme 1: Managerialism VS Social Work Practice with Children and Young People 議題一﹕管理主義 vs 兒童及青年社會工作實務 Open / Small Group discussion 公開 / 小組討論
10:10 a.m. to 10:40 a.m.	Theme 2: Bridging the Gap between Program Conceptual Design and Expected Outcomes 議題二﹕消減程序計劃概念化設計與期望成果之間的鴻溝 Open / Small Group discussion 公開 / 小組討論
10:40 a.m. to 11:00 a.m.	Tea Break 茶點
11:00 a.m. to 11:30a.m.	Theme 3: Manual driven practice 議題三﹕按實務手冊指引提供服務 Open / Small Group discussion 公開 / 小組討論
11:30 a.m. to 12:30 p.m.	A roundtable discussion 圓桌討論

If you have any queries about the Forum, please feel free to email or contact Ms. Pun at 2788 8830.

For registration, please completed enrollment form to us by email or by fax (27888960).

ALL ARE WELCOME

香港城市大學應用社會科學系 ◆ 香港浸會大學社會工作系

「連合專業教育與實務」計劃

大學教育資助委員會教學補助金資助