Contents
A slide presentation on
selected concepts and procedures from Welfare Workers' Response to Homeless Welfare
Applicants
Theoretical Contexts
The "role of welfare
in support of capitalism" theory
The "incompetent
client" theory
The "few resources
versus many obstacles" theory
The "client/worker
cultural mismatch" theory
The "street-level
bureaucracy" theory
Methods
Use of Manuals, program
operation, rules and regulation
Discussion with 8 key
informants
Observation
Interviews with workers
Interviews with clients
Advantages and
disadvantages of using guidelines
Findings 1
Illustration 1
Illustration 1 (Con't)
Illustration 1 (Con't)
Finding 2: Poorly defined
eligibility criteria
Illustration 2
Finding 3: Rule/Reality
Mismatch
Illustration 3
Finding 4: Lack of worker
control over outcomes
Illustration 4
Finding 5: Worker/Claimant
Mismatch
Illustration 5 |