Assembling the Facts
Probe
- I am listening intently, you phrased that point extremely well, I would like to get it down and use it just the way you said it.
- You said she did not want to go to a nursing home. Was that the social worker who said that or your mother?
- Could you run that one by me again? I am afraid I still don not understand how you did that.
- What were her exact words, do you remember?
- What do you mean by conflict?
Follow-up questions
- Would you talk a bit about some of the other items you mentioned?
- I noticed that you never mentioned deficits. Is that a factor in why the budget process changes?