For your information...

 

Some of the commonly asked questions from newcomers may be as follows:

Q: Where is the Computer Centre?

A: The Computer Centre is situated on floor 2 of the academic building. It mainly comprises a large public terminal access area and various staff areas. The main staff offices and the Hard Copy Centre are located on the second floors of Cheng Yick-chi Building and Administrative Building 2. These areas can be accessed either via Lift 12 of the Administrative Building or through the main entrance of the Computer Centre.

Q: I need support quickly. Whom shall I call?

A: You are welcome to call our Service Hotline at extension 7658. The operating hours of the Service Hotline are listed on the first page of this newsletter. Alternatively, if matters are not urgent and if you would like to express your concerns about the facilities we provide, you may send an electronic mail to the account CC directly or post your queries on the CC Connection, an electronic Bulletin Board in PolyLink.

Q: What types of Computer accounts are there and how should I apply?

A: At present, there are about seven types of computer accounts for gaining access to various central computing facilities and services. They are as follows:

• PolyLink Account

  This is the account for gaining access to the PolyLink system and hence using the services it provides, such as electronic mailing, Bulletin Board etc..

  If you are a student of CPHK, you are automatically registered as a PolyLink user.

  If you are a full-time academic or equivalent grade staff who wishes to use PolyLink but does not have an E-Mail account, you can apply for one by filling in a "Staff/Student Computer Account Application" form obtainable from the General Office of the Computer Centre.

  If you are a general grade staff, you will need to fill in an "Application for PolyLink User Account" form obtainable from the General Office of the Computer Centre.

• Student LAN Account

  This account allows access to the student LAN for use of software packages available therein.

  If you are a student of CPHK, you are automatically granted with this account.

  If you are a full-time academic or equivalent grade staff, you will be automatically granted with this account at the time you apply for an E-Mail account. For those who have not yet granted with such an account, you can apply for one by filling in a "Staff/Student Computer Account Application" form obtainable from the General Office of the Computer Centre.

• Host Computer Account (SUN/VAX)

  This account is used for access to central computers.

  If you are a student of CPHK, you may be granted with this account upon recommendation and endorsement of your module lecturer at the beginning of each academic term/semester. If you need this account for general purposes, you may ask your module lecturer to endorse your application by filling in a "Staff/Student Computer Account Application" form obtainable from the Service Counter of the Computer Centre.

  If you are a full-time academic or equivalent grade staff, this account will be granted upon application by filling in a "Staff/Student Computer Account Application" form obtainable from the General Office of the Computer Centre.

• Project Account

  This account is specially used for gaining access to host computer resources for student project work. Application must be made through the student's project supervisor by filling in a "Staff/Student Computer Account Application" form and an "Account Budget Application Form".

• Booking Account

  This is the account for terminal booking in the Computer Centre and is granted exclusively to students for a particular module. Application can only be done through the module lecturer via the Terminal Resources System so that corresponding Booking Accounts can be granted to his/her students.

• Research Account

  This account is exclusive to staff and can be applied on UNIX or VAX systems for research purposes by filling in the "Staff/Student Computer Account Application" form obtainable from the General Office of the Computer Centre.

• CityLink Dial-up Account

  This account allows remote access to the City Polytechnic campus network.

  If you are a staff, you will need to fill in the form 'CityLink for Staff' obtainable from the Computer Centre. An application is valid until the applicant leaves CPHK. Please note that the account owner must apply for his/her own account.

  If you are a student, you can enquire for the registration dates through PolyLink, CC Updates and CC Notice approximately at the beginning of every Semester. Student application form is available during the application period at the Service Counter (Room B2411). A registration has to be endorsed by a module Lecturer to justify the need. CC will inform all student applicants of their application results via PolyLink. A successful registration is valid for the rest of that academic year.

• If you are an external educational user or a CPHK affiliate who is interested in using this service or would like to get more information about the service, you can enquire:

  Telephone	788-9834 during office hours
  Post	Computer Centre City Polytechnic of Hong Kong 83 Tat Chee Avenue Kowloon Tong, Kowloon
  Fax	788-8281
  E-Mail	for internet mailing - cc@cityu.edu.hk

Q: How do I get someone to plug my PC to CPNET?

A: Initially, you need to contact your departmental Liaison Officer for information on network connection application. Normally you would be required to fill in a "CC Work Request" form for any work done on the hardware.

Q: I have a lot to print and I don't want to jam the laser printer in the office. What shall I do?

A: You can simply use our high speed laser printing service by filling in a "Laser Printing Request" form obtainable from the General Office of the Computer Centre. Thereafter, submit the form to the Computer Room for processing. Once the print job is completed, you will be notified and you can either collect the printout in person or we can send it to you via internal mail.

Computing Services Centre City University of Hong Kong ccnetcom@cityu.edu.hk