MS5314 - Service Quality Management | ||||||||
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* The offering term is subject to change without prior notice | ||||||||
Course Aims | ||||||||
This course aims to: a) provide a comprehensive understanding of service quality management | ||||||||
Assessment (Indicative only, please check the detailed course information) | ||||||||
Continuous Assessment: 75% | ||||||||
Examination: 25% | ||||||||
Examination Duration: 2 hours | ||||||||
Detailed Course Information | ||||||||
MS5314.pdf | ||||||||
Useful Links | ||||||||
Department of Management Sciences |